PRIVACY POLICY

At GRAE, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, grae.ae, or interact with our services. By using our website, you agree to the practices described in this policy.

 

1. Information We Collect

When you browse or purchase from grae.ae, we may collect:

  • Personal Information: Name, email address, phone number, billing and shipping addresses.
  • Payment Information: Processed securely via third-party payment providers (we do not store your card details).
  • Order Information: Products purchased, order history, and delivery details.
  • Technical Information: IP address, browser type, device information, and cookies for analytics and site performance.

 

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders.
  • Communicate with you about orders, inquiries, or customer support.
  • Improve our website, products, and services.
  • Send you updates, promotions, or marketing (if you opt in).
  • Comply with UAE laws and regulations.

 

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

  • Service Providers: Delivery companies, payment processors, and IT partners to complete your orders.
  • Legal Requirements: If required by UAE law, regulation, or government authority.

 

4. Data Security

We take appropriate technical and organizational measures to protect your information. While no online service can guarantee absolute security, we work with secure payment gateways and trusted partners to safeguard your data.

 

5. Cookies

Grae uses cookies to improve your browsing experience. Cookies help us understand website traffic and user behavior so we can improve our site. You can disable cookies through your browser settings, but some features may not function properly.

 

6. Your Rights

You have the right to:

  • Request access to your personal information.
  • Correct or update your details.
  • Request deletion of your information (subject to legal obligations).
  • Opt out of marketing communications at any time.

 

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”

 

9. Contact Us

If you have any questions or requests regarding your personal data, please contact us:

Grae

Email: contact@grae.ae

Phone/WhatsApp: +971 50 546 2635

Address: Dubai, United Arab Emirates.